Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
- Returns are accepted within 30 days of the original purchase date.
- All returns are subject to a 20% restocking fee.
- Products must be returned in new, unused condition, with original packaging, paperwork, parts, and accessories included.
- Returns will not be accepted without a Return Authorization Number (RMA) issued by our customer service team.
Non-Returnable Items:
- Custom or special-order items are non-refundable and non-returnable.
Return Process:
- Contact our customer service team at Sales@hegemonsupply.com or 800-626-0854 to request a Return Authorization Number.
- Once approved, ship your return to the following address: Hegemon Supply 1402 Dubuque St, #B Oceanside, CA 92058 United States
- Customers are responsible for all return shipping costs.
Refunds:
- Refunds are issued to the original form of payment once the returned product has been inspected and approved.
- Shipping and handling charges are non-refundable.
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions for a return at no cost to you.
Questions:
If you have any questions regarding this policy or your specific order, please contact our customer service team.