Manufacturer Warranty Information
All products we sell are backed by the original manufacturer’s warranty unless explicitly stated otherwise. Warranty coverage and service are provided by the manufacturer and may vary by brand, model, and usage (residential vs. commercial).
Important: Most manufacturers require proper installation, normal intended use, and maintenance per their published instructions. Unauthorized repairs or modifications may void warranty coverage.
General Warranty Terms (Applies to All Brands)
- Warranties typically apply to the original purchaser only.
- Coverage begins on the original purchase date.
- Product must be properly installed, used as intended, and maintained per manufacturer instructions.
- Service must be authorized by the manufacturer to be covered.
- Labor, shipping, installation costs, and consequential damages are often not covered unless explicitly stated.
- Hegemon Supply is a reseller and does not provide independent warranties unless noted otherwise.
Summit Appliance / AccuCold / Summit Commercial
- 1-year limited warranty on parts and labor (most major appliances).
- Refrigerators and freezers include an additional 4 years on the sealed compressor (5 years total).
- Certain models (including select ranges, wall ovens, cooktops, and Ariston laundry) carry manufacturer warranty terms (typically 1 year parts and on-site labor).
- Service must be assigned by Summit/FSI; unauthorized service may not be covered.
- Warranty generally valid only within the contiguous United States (lower 48 states).
Support:
Website: summitappliance.com/support
Email: service@summitappliance.com
Phone: 800-932-4267 or 718-893-3900
Infratech Patio Heaters
Infratech patio heaters are covered by the manufacturer’s limited warranty. Warranty terms vary by model and application (residential vs. commercial).
- Installation must follow Infratech’s published guidelines.
- Improper installation, misuse, or lack of maintenance may void warranty coverage.
Sunglo & Sunpak Patio Heaters (Infrared Dynamics)
- Residential: 1-year parts-only limited warranty.
- Commercial: 90-day parts-only limited warranty.
- Applies to the original owner only.
- At manufacturer’s option, the heater may be rebuilt or replaced during the warranty period.
Not Covered:
- Labor or service calls for diagnosis, removal, or reinstallation.
- Shipping or delivery charges for defective or replacement parts.
- Permits or installation materials.
- Normal wear (oxidation, scratches, batteries, etc.).
- Damage due to improper installation, misuse, negligence, electrical or gas issues, fire, flood, or natural disasters.
- Products purchased over the Internet (per manufacturer policy).
Key Conditions:
- Installation must be performed by a qualified contractor and follow published instructions.
- Written authorization is required for returns; all returns must be prepaid.
Infrared Dynamics Support:
Phone: 1-888-317-5255 (Mon–Fri, 7am–3pm PT)
Website: infradyne.com
Sunstar Patio Heaters
- 3-year limited warranty on the burner assembly only.
- Applies to defects in materials or workmanship, typically to the original purchaser.
Not Covered:
- Labor, service calls, installation, or freight charges.
- Components other than the burner assembly.
- Improper installation, misuse, lack of maintenance, or utility supply issues.
Kason & Other OEM Replacement Parts
OEM replacement parts are covered against manufacturing defects only. Normal wear, misuse, and improper installation are not covered.
Open-Box, Scratch & Dent, and Clearance Items
Unless otherwise stated, open-box, scratch-and-dent, and clearance items may be sold as-is and may not include full manufacturer warranty coverage. Please contact us prior to purchase if you have questions regarding warranty eligibility.
How to Request Warranty Service
- Locate your model and serial number.
- Have your proof of purchase available.
- Contact the manufacturer directly using the information above.
- Do not schedule service without manufacturer authorization, as coverage may be denied.
If you need assistance identifying the correct service contact:
Email: info@hegemonsupply.com
Phone: 800-626-0854
Disclaimer: Hegemon Supply does not provide independent warranties unless explicitly stated. All warranty claims are subject to the manufacturer’s terms, conditions, and approval.